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The ProMera Sports™ return policy only applies to products purchased directly from our website www.promerasports.com. ProMera Sports™ wants our customers to be 100% satisfied with their order. If you are unhappy or dissatisfied with any product purchased from ProMera Sports™, we are happy to refund your money, offer an exchange or provide a store credit. To process a return, please contact the ProMera Sports™ Customer Service Team through our website www.promerasports.com/contact or call 888-878-9058. Please specify if you are requesting a refund, an exchange or a store credit. A member of the ProMera Sports™ Customer Service Team will respond within 24-48 hours. Please note the ProMera Sports™ Customer Service hours are 9 a.m. to 4 p.m. Eastern Standard Time, Monday-Friday. Messages received over the weekend or on a Massachusetts state or federal holiday will be addressed the following business day.

A request for return or exchange must be made within 30 days of purchase for a full refund. ProMera Sports™ will accept back unopened product within 45 days of purchase for store credit to be used towards a future purchase. All reimbursements will be made to the credit card used for the original purchase. Please allow 7-10 business days for the refund to appear on your credit card statement. DO NOT discard the container as we may ask you to return the product to us. If we do require the product to be returned, ProMera Sports™ will provide a shipping label through email. We are sorry but ProMera Sports™ is not responsible for the amount of time it takes for the product to be returned to our facility, or if the item is lost or broken during the process.

ProMera Sports™ offers a money back guarantee within 30 days for purchases made through our website. Purchases made from an authorized third party retailer or website other than www.promerasports.com will be handled on a case-by-case basis. If you purchased product from a ProMera Sports™ authorized retailer and you are dissatisfied for any reason, contact the ProMera Sports™ Customer Service Team for support. Proof of purchase must be provided upon contact so our team can provide the best possible assistance. For a list of authorized retailers and distributors, please contact the ProMera Sports™ Sales team for assistance by calling 888-878-9058.

Please note, ProMera Sports™ will not credit or refund purchases made through unauthorized third party retailers or websites. Customers should use caution when buying product through these sources and should inquire about their return policy before purchasing product from them. If you have any questions or may be unsure of retail authenticity, please contact the ProMera Sports™ Customer Service Team through our website www.promerasports.com/contact or call 888-878-9058.

INTERNATIONAL ORDERING AND RETURN POLICY:

ProMera Sports™ now ships internationally. For international ordering, you may purchase directly through our website www.promerasports.com or through one of our authorized international distributors or retailers. Please contact ProMera Sports™ through our website www.promerasports.com/contact or call 888-878-9058 for a list of international distributors and retailers.

Returns for any ProMera Sports™ products that are not procured from the ProMera Sports™ website must be returned directly to the retailer or website where the product was originally purchased. We are unable to refund or replace orders that were not placed directly through the ProMera Sports™ website. To process a return, contact the ProMera Sports™ Customer Service Team through our website www.promerasports.com/contact. DO NOT discard the container as we may ask you to return the product to us. If we do require the product to be returned, ProMera Sports™ will provide a shipping label through email. Please allow up to three weeks for ProMera Sports™ to process international returns and refunds. International product returns may take slightly longer than normal. We are sorry but ProMera Sports™ is not responsible for the amount of time it takes for the product to be returned to our facility, or if the item is lost or broken during the process.

If you have any questions regarding our return policy, please contact the ProMera Sports™ Customer Service Team through our website www.promerasports.com/contact. We are happy to help.

Thank you for purchasing from ProMera Sports™, the home of CON-CRET®!

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